What Every Waste Company Needs.

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What Every Waste Company Needs.

Communications

  • Develop a strong, consistent brand.
  • Communicate the company Mission Statement to customers, community, and employees in a clear and concise manner.
  • Have a concise message to customers, team members and the community.
  • Commercial Service Agreement that is fair and easy to understand
  • Website maintenance
  • Social media monitor and responsiveness
  • Sales and Marketing

Operations

  • Emergency Response Plan
  • DOT driver qualification files
  • DOT driver alcohol and controlled substance files
  • DOT substance abuse testing
  • Separate personnel (non – DOT) files for each driver
  • Regular driver’s / safety meetings, complete with meeting agendas and attendance documentation
  • Operations Safety Manual
  • Light Duty / Return to Work Program
  • Inventory control of carts and containers
  • Identify and track operational KPI’s (Key Performance Indicators)
    • Lifts per hour.
    • Lifts per mile.
    • Miles per gallon.

 

Fleet Management

  • Pre- and Post-trip inspection procedure
  • Preventative maintenance schedule
  • DOT annual inspection schedule
  • Truck spec files for each vehicle
  • Maintenance files for each vehicle
  • Shop Safety Manual.
  • Identify and track fleet KPI’s (Key Performance Indicators)
    • Preventable road calls.
    • Trucks are serviced when they are scheduled.
    • Repair costs per unit.
  • Have a Predictive Maintenance mindset.
  • Parts inventory control and ordering system.

 

Administration

  • Employee Handbook.
  • Identify and track financial KPI’s (Key Performance Indicators).
    • Monthly billing totals by type.
  • Company Calendar, what gets done when, billing, collections,
  • Procedures manual.

 

Leadership

  • Provide and communicate a culture that is transparent and reflective of the company’s Values, Mission and Vision
  • Core Values – What makes us uniquely us.
  • Mission Statement – What we do and how and why we do it.
  • Vision Statement – Where we are going.
  • Goal setting in the other 4 areas.
  • Industry and Government relations and involvement by City, County, State, Region
  • Financial responsibility as it regards pricing, vendor relationships.
  • Exit / Succession plan