What Every Waste Company Needs.

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What Every Waste Company Needs.

Communications

  • Develop a strong, consistent brand.
  • Communicate the company Mission Statement to customers, community, and employees in a clear and concise manner.
  • Have a concise message to customers, team members and the community.
  • Commercial Service Agreement that is fair and easy to understand
  • Website maintenance
  • Social media monitor and responsiveness
  • Sales and Marketing

Operations

  • Emergency Response Plan
  • DOT driver qualification files
  • DOT driver alcohol and controlled substance files
  • DOT substance abuse testing
  • Separate personnel (non – DOT) files for each driver
  • Regular driver’s / safety meetings, complete with meeting agendas and attendance documentation
  • Operations Safety Manual
  • Light Duty / Return to Work Program
  • Inventory control of carts and containers
  • Identify and track operational KPI’s (Key Performance Indicators)
    • Lifts per hour.
    • Lifts per mile.
    • Miles per gallon.

 

Fleet Management

  • Pre- and Post-trip inspection procedure
  • Preventative maintenance schedule
  • DOT annual inspection schedule
  • Truck spec files for each vehicle
  • Maintenance files for each vehicle
  • Shop Safety Manual.
  • Identify and track fleet KPI’s (Key Performance Indicators)
    • Preventable road calls.
    • Trucks are serviced when they are scheduled.
    • Repair costs per unit.
  • Have a Predictive Maintenance mindset.
  • Parts inventory control and ordering system.

 

Administration

  • Employee Handbook.
  • Identify and track financial KPI’s (Key Performance Indicators).
    • Monthly billing totals by type.
  • Company Calendar, what gets done when, billing, collections,
  • Procedures manual.

 

Leadership

  • Provide and communicate a culture that is transparent and reflective of the company’s Values, Mission and Vision
  • Core Values – What makes us uniquely us.
  • Mission Statement – What we do and how and why we do it.
  • Vision Statement – Where we are going.
  • Goal setting in the other 4 areas.
  • Industry and Government relations and involvement by City, County, State, Region
  • Financial responsibility as it regards pricing, vendor relationships.
  • Exit / Succession plan

The Game of Work by Charles Coonradt

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A book I have been recommending to all of my clients recently is “The Game of Work” by Charles Coonradt. I learned about this book at a Waste Expo seminar presented by a manager form Republic Services, and contains valuable information any waste company large and small can benefit from. If you want a fresh approach on the old management adage, “You can’t manage what you can’t measure”, this is the book for you. I’ve often said success in our industry is measured in inches and feet, pounds and yards, minutes and seconds. Transforming numbers into fun and challenging objectives is what this book is all about.
 
Available on Amazon:
 
https://www.amazon.com/Game-Work-Charles-Coonradt/dp/1423630858
 
 
Read a great review here:
 
http://geekswithblogs.net/bbrelsford/archive/2005/03/13/26213.aspx