Even if you have only two or three employees, developing the skills of those you want to keep long-term is essential to the success of your business. How to Develop Your Superstar Employees One of your core responsibilities as a manager is to develop the next generation of leaders. How can you help your superstar […]
From my friend Rhoda Kreuzer at Partners in Action: As you study people’s focus in life, many focus on our history and what has occurred in the past. These individuals look to the past to make decisions today. This approach allows us to predict outcomes of our decisions and actions today. Others will focus […]
Prevent Negativity from Taking Over Your Team As a manager, you need to constantly be taking the pulse of your team’s collective emotions—whether they’re frustrated with a new strategic direction, anxious about a leadership transition, or upset because of recent layoffs. How can you prevent these negative emotional dynamics from festering on your team? First, […]
What to Do When a New Hire Isn’t Working Out Not every new hire pans out. If you’ve onboarded a new employee who’s struggling to hit their targets, how can you decide whether to invest in them further—or whether it’s time to terminate their employment? Reevaluate their onboarding experience. After their first month, ask yourself: […]
From my friend Rhoda Kreuzer: Many leaders feel their success is determined by sales revenues, how few problems they experience, or how popular they are. These things are not bad, but they do not define true successful leadership. Instead, they are counterfeit definitions of success that look good on the surface while struggling to […]
The next in the series, “Measuring what you Manage, Key Performance Indicators” deals with Commercial Collection. As a recap, what is a KPI? KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific goal. KPIs provide targets for teams to shoot for, milestones to gauge progress, and insights that help […]
Measuring Maintenance Costs When running your business, can we all agree that it’s better to be proactive than reactive? And since we are going to be focusing on measuring maintenance costs, I believe this is one of the most crucial areas of proactivity. “But Ed”, you say, “I just need to get out there and […]
Over the next several weeks, we will be presenting a series about Key Performance Indicators (KPI) for specific areas of the solid waste industry. The information we will provide is not Master’s Degree level stuff, after all, we are just garbagemen as well! What it will be is a few simple data points to […]
Vendors, whether repair shops or parts suppliers, might be the difference between getting the route done that day or not. In the picture above, I was able to get back on the road and finish the route thanks to my awesome welder and wrecker companies. Have you ever wondered why it seems like your […]
To say we are in unprecedented times is an understatement. Pandemic, war, inflation, material shortages, increased fuel cost and labor shortages are just a few of the challenges waste collection company owners and managers are facing every day. The quote “No Guts, No Glory” was first credited to U.S. Air Force Major General Frederick Corbin […]